Pizza Hut S'pore apologises for calling customer ‘Pink Fat Lady’ on receipt, Latest Others News - The New Paper

Pizza Hut S'pore apologises for calling customer ‘Pink Fat Lady’ on receipt

This article is more than 12 months old

Pizza Hut Singapore apologised to a customer on Monday for describing her as a "Pink Fat Lady" in a handwritten note on her receipt.

The customer, Ms Aili Si, had ordered pizza for take away on Sunday around 6pm at a Bukit Merah outlet.

She posted a photo of her receipt on the company's Facebook page later that day with a caption saying she had felt insulted.

She wrote: "I don't think it is nice for your staff to describe me as such on my receipt."

The receipt had a handwritten note at the bottom that read “Pink Fat Lady", apparently to identify her as she waited for her order.

"As a customer I definitely hope to be treated with basic respect deserved by any others. I hope to receive an apology from the staff and Pizza Hut."

She added in a separate comment: "​Just feel insulted. What's wrong being plus size? I'm a customer n I pay for my pizza! Not that I'm get it for free!" (sic)

Pizza Hut apologised in the comments section of the post, saying "this definitely rocked us in our seats".

"That should not have happened at all and we feel that we cannot begin to appropriately apologise to you at this point, but we are, indeed, sorry for this," it said.

It also posted an apology on its Facebook page.




The company has launched an investigation into the matter.

One Facebook user said the staff could have described her as “lady in pink” without emphasising her size, while another suggested she should be given “a lifetime of free pizzas”.

Source: AFP, Facebook/Pizza Hut Singapore, Facebook/Aili Si

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