A dumpling that 'looks like boxing match victim': BreadTalk apologises, Latest Singapore News - The New Paper

A dumpling that 'looks like boxing match victim': BreadTalk apologises

Local food and beverage chain BreakTalk has apologised to a customer who expressed his disappointment in a glutinous rice dumpling that he described as looking "like the victim from a boxing match".

Stomper Steven Wong had stopped by the Toast Box outlet at Shaw House in Orchard Road on Thursday afternoon (May 5).

He ordered a Teochew Double Delight Bak Chang with a medium coffee for $7.80.

The 67-year-old retiree was not happy with what he was served as his glutinous rice dumpling did not look like what was advertised.

Sharing photos with Stomp, Steven said: "I lost my appetite the moment I was given my food. The poor dumpling looked like the victim from a boxing match.

"It's not cheap, and to see such standard from Toast Box."

In response to a Stomp query, a spokesman for BreadTalk, which owns Toast Box, said: "We are aware of the incident as we have also received Mr. Steven’s feedback through our Facebook page and we immediately initiated an investigation.

"It was indeed our staff’s oversight as the rice dumpling was overcooked and should not have been served.

"We have since conveyed our sincere apologies to Mr. Steven and are following up with him for service recovery.

"We would like to assure the public that this was an isolated incident and providing quality products is of utmost importance to Toast Box. We will take the necessary actions to ensure that quality standards are delivered at all times."

According to the Toast Box website, the Teochew Double Delight Bak Chang is "made with premium glutinous rice cooked in pandan, pork belly stir-fried with shiitake mushroom and spices, chestnut and homemade sweet tau sar made from quality mung beans".

Toast Box also offers dumplings in salted egg flavour.

Each Bak Chang is handmade and cooked for over 2.5 hours, stated the coffee chain's website.

How did Steven's glutinous rice dumpling taste though?

"Not bad," said the Stomper, "but for $7.80, there are cheaper and nicer ones elsewhere."