Free cancellation for Grab rides in first five minutes
From March 11, Grab users can cancel their rides within five minutes of booking, without having to pay a cancellation fee.
According to an e-mail update by Grab yesterday, changes to the cancellation policy will be introduced to account for the fact that there may be many reasons why users cancel a ride.
For example, users might key in the wrong pick-up point, or drivers could get stuck in traffic.
Currently, users can cancel up to two rides for free within a seven-day period, after which a charge of $5 will be imposed for each cancellation.
As part of the new policy, users will instead be charged $4 for cancelling their rides after five minutes, or three minutes on GrabShare. - THE STRAITS TIMES