Free cancellation for Grab rides in first five minutes, Latest Singapore News - The New Paper

Free cancellation for Grab rides in first five minutes

This article is more than 12 months old

From March 11, Grab users can cancel their rides within five minutes of booking, without having to pay a cancellation fee.

According to an e-mail update by Grab yesterday, changes to the cancellation policy will be introduced to account for the fact that there may be many reasons why users cancel a ride.

For example, users might key in the wrong pick-up point, or drivers could get stuck in traffic.

Currently, users can cancel up to two rides for free within a seven-day period, after which a charge of $5 will be imposed for each cancellation.

As part of the new policy, users will instead be charged $4 for cancelling their rides after five minutes, or three minutes on GrabShare. - THE STRAITS TIMES