Orchard Central cafe shames, doxx customers who leave bad reviews, Latest Singapore News - The New Paper

Orchard Central cafe shames, doxx customers who leave bad reviews

We are all familiar with the adage, "the customer is always right", but not all service providers agree.

A cafe in Orchard Central has come under fire for leaving scathing responses to one-star reviews left by disgruntled customers on Google.

Stompers alerted Stomp to a thread on Reddit calling out Grain Alley for insulting and shaming customers who left one-star reviews and allegedly rewarding those who give five-star reviews with free gifts.

The Redditor acknowledged that eateries offering incentives for good reviews is normal. However, he took issue with how the cafe handles bad reviews.

"Whenever a negative review is received, the reviewer is pelted with insults, name-calling, name-and-shame tactics, and even doxxing in the case of one customer where the business owner thinks that it is in good nature to write a scathing complaint to her employer," he wrote.

"Another customer has their marriage called out just because of a one-star review. Wow!"

The cafe admonished one customer for not having "original opinions" and said he was just echoing his wife. It also told him to "grow a spine".

The cafe told another reviewer who complained about not being allowed to use a tablet at the eatery not to come back, calling them "petulant" and "insolent".

It added: "Btw, take a shower, you smell."


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