Singapore

DBS restores digital banking services, rules out cyber attack

DBS' digital banking services resumed yesterday after a disruption that prevented customers from accessing services through its website and app for about two days.

The outage was not caused by a cyber attack, said the bank.

In an update posted on Facebook at 9pm yesterday, DBS said customer log-ins and transaction activities had returned to normal pre-disruption levels since yesterday morning, though some customers were still facing issues.

"Although our digital banking services have returned to normal, the inability to access an essential service over such an extended period of time is unacceptable... Once again, we recognise the gravity of the disruption. We apologise for the inconvenience and anxiety caused," the bank said.

It urged customers who could not log in or perform selected transactions to restart their devices or clear their browser cache before logging in again.

Several companies The Straits Times spoke to said there had been minimal disruption to their services.

A Great Eastern (GE) spokesman said: "We have not seen any impact on existing Giro arrangements, payment processing or insurance payouts to policyholders via direct crediting or PayNow to their linked bank accounts."

The spokesman added that GE will advise customers about alternative payment modes and extend grace periods for premium payments where necessary.

"So far, we have received an enquiry from only one customer on this, and we are assisting accordingly," the spokesman added.

DBS had seen disruptions to its website and mobile app services since Tuesday morning.

Although customers said they could log in to its digibank online platforms yesterday morning, many still could not make transactions or view past ones.

After restarting her phone, Ms Allison Teo said she could log in to the DBS digibank app around noon yesterday to transfer money to a friend via PayNow.

"It was just a small amount as she had helped to purchase a gift for a friend who was discharged from hospital. It wasn't really urgent but I don't like to delay payment," said Ms Teo, 42, a programme executive.

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