Tada user gets ‘rundown school bus’ and ends up paying extra $11.75 for toll charges
A passenger felt “cheated” after he was charged an extra $11.96 for a ride on a “rundown school bus”.
A Stomper said he booked a ride to Tan Tock Seng Hospital (TTSH) from Hougang via the Tada ride-hailing app on Nov 17.
He was surprised when a minibus picked him up as he was expecting a “normal four-seater” ride.
“I even asked the driver, how come it’s a private school bus and not a private car and he showed me the app,” he said.
“I don’t drive so how would I know the booking is a huge private school bus with 17 seats?”
On the app, he was quoted $20.48 but was shocked that he was charged $32.44 instead.
According to the Tada app, choosing an AnyTADA ride means getting matched with a private vehicle, taxi or minibus near you at a “fixed fare”.
The Stomper told Stomp he called Tada’s call centre and was told he booked a Premium ride but he said he made a booking for a “normal four-seater”. His receipt also indicated that he had booked an AnyTADA ride and not a Premium one.
“Even if it is Premium, how come it’s an old rundown school bus which has a door that can’t be opened?” he said.
“The driver was also on his phone chatting to his friend.”
According to the receipt he received, the extra $11.96 he paid was inclusive of platform, driver’s and payment transaction fees and toll charges which was $11.75.
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