Singpass service resumes after 4-hour disruption affects users trying to claim CDC vouchers

This article is more than 12 months old

Jan 03, 2023 03:01 pm

Singaporeans trying to redeem the $300 Community Development Council (CDC) vouchers announced on Tuesday could not do so for about four hours after encountering intermittent errors authenticating themselves using Singpass.

A yellow banner on the CDC voucher redemption website was put up as early as 12:30pm, prompting users who tried to log in with Singpass to try again later if they were unable to claim their vouchers.

Residents can claim their vouchers in a similar way to previous tranches. One member of each household will need to visit go.gov.sg/cdcv and log in with his Singpass account to claim the vouchers. A CDC voucher link will be sent to the registered mobile phone number of the claimant, who can then share it with other household members.

At around 3pm, the Government Technology Agency (GovTech), which operates the Singpass system, put up a notice on Facebook acknowledging the problem with Singpass.

“Some users may have encountered an error message when accessing digital services with #Singpass. We are working to resolve the issue. Please try again later,” the agency said, noting it will provide an update when service resumes.

[Service Disruption] Some users may have encountered an error message when accessing digital services with #Singpass. We are working to resolve the issue. Please try again later.

We apologise for the inconvenience caused and will provide an update when the service has resumed.
— GovTech (Singapore) (@GovTechSG) January 3, 2023

A service disruption pop-up message is also shown on the Singpass mobile app, informing users of possible difficulties they might experience accessing digital services using the app.

Customers who do not have a Singpass account may register for one and download the Singpass app before setting up their digital token.

Singapore

Banks to roll out Singpass face verification for digital token

Sep 18, 2024

The intermittent Singpass problem also affected access to other government online services.

At around 4pm, GovTech posted another Facebook update stating that the Singpass problem has been fixed. According to the post: “#Singpass service has resumed. We are monitoring it closely. We apologise for any inconvenience caused.”