SimplyGo to replace older payment cards from June 1, Latest Singapore News - The New Paper

SimplyGo to replace older payment cards from June 1

From June 1 this year, passengers will not be able to use older EZ-Link cards that do not have the SimplyGo Logo or Nets FlashPay cards to pay for their fares on public buses and trains.

They will have to use the SimplyGo EZ-Link card, contactless bank cards, or payment cards added to their mobile wallets instead.

The phasing out of these two types of payment cards does not affect passengers using concession cards, including seniors and students.

From June 1, the older EZ-Link card can only be used for motoring-related payments like Electronic Road Pricing (ERP) and parking charges, but not for retail payments like purchases made at supermarkets. Nets FlashPay cards can continue to be used for both motoring and retail payment after the deadline.

Announcing the change on Jan 9, the Land Transport Authority (LTA) said two in three adult fare transactions on public transport today are made on the SimplyGo system, which allows commuters to use contactless bank cards – MasterCard, Visa and Nets – or the SimplyGo EZ-Link card to pay for public transport.

From Jan 19 to July 18, commuters can exchange their Nets FlashPay cards for free Nets Prepaid Cards at SimplyGo Ticket Offices located at MRT stations and bus interchanges.

Nets said in a statement that refunds can also be made at local bank ATMs or at its customer service centre in Braddell within one year of the card’s expiry.

The Nets Prepaid Card can be used for transit and retail payment.

Passengers have until Aug 31 to exchange older EZ-Link cards without the SimplyGo logo at SimplyGo ticket offices, ticketing service centres and ticketing machines at rail stations and bus interchanges.

From end-March, EZ-Link adult cardholders will be reminded to change to SimplyGo when topping up their cards at ticketing machines, the LTA said.

Service ambassadors will be deployed at MRT, LRT stations and bus interchanges with ticketing machines to help commuters change their old cards, as well as downloading and using the SimplyGo app.

The SimplyGo app will allow users to top up the cards, receive notifications on their fares and balances, as well as block further transactions if the cards are misplaced.

Refunds of the remaining value from the two older card systems can be done at SimplyGo ticket offices and ticketing service centres.

After July, those holding Nets FlashPay cards have to approach the Nets customer service centre for their refund.

Like the contactless bank cards, the SimplyGo EZ-Link and Nets Prepaid cards cannot be used for motoring-related payments.

EZ-Link is holding a lucky draw to encourage commuters to exchange their older EZ-Link cards for SimplyGo-compliant ones. The contest runs until May 31.