Customer tosses eggs at Toast Box staff because they weren't cracked open for her, Latest Singapore News - The New Paper

Customer tosses eggs at Toast Box staff because they weren't cracked open for her

Toast Box has spoken to the staff member to "ensure her well-being" after a customer tossed a tray with eggs at her in a viral video.

In response to a Stomp query, Toast Box said: "We are aware of this incident that took place on March 28.

"At Toast Box, we strive to provide quality service and a pleasant dining experience for our customers.

"We wish to emphasise that we take pride in serving all customers to the best of our abilities, and we hope our employees can be treated with the same respect.

"We have also spoken to our staff and followed up with her closely to ensure her well-being after the incident."

A woman was caught on camera at a Toast Box counter angrily tossing a tray with saucers of eggs at the staff, shocking onlookers.

She was apparently unhappy that the eggs were not cracked open for her.

After seeing a video of the incident online, a Stomper said: "The lady was disrespectful to the staff in a dispute over half-boiled eggs.

"She took it too far. She threw the tray back, demanding to be 'spoon-fed' everything as if the half-boiled eggs needed to be cracked open when served to her. Not all places do that for the customer."

The two-minute video shows the bespectacled customer holding up a phone throughout the encounter.

After being served two eggs on two saucers stacked together on a tray, she asks in Mandarin for the eggs to be cracked open for her.

The Toast Box staff member places a teaspoon on the saucers, presumably for the customer to crack open the eggs herself.

The customer angrily flicks the tray at the staff member and repeats that she wants the eggs cracked open for her. This startles a man waiting in the queue behind her.

The staff member points out to the customer that there are witnesses and mentions calling the police.

But that does not faze the woman, who tosses another tray on the counter at the employee and insists on getting her eggs.

When she is eventually given the cracked-open eggs on a saucer, she uses a teaspoon to examine them and complains about water in the eggs.

A staff member can be heard directing the customer away from the counter before the video ends.

customer complaintRESTAURANTS/EATERIES